Ruganos Wild Adventures Terms and Conditions

Please read these terms carefully. By confirming a booking with Ruganos Wild Adventures Ltd., you agree to
these Terms & Conditions.

Introduction

Ruganos Wild Adventures Ltd. purchases its accommodations, restaurant services and other services from
various independent suppliers that are not subject to its control. All such persons and entities are
independent contractors. However, we ensure that the suppliers we contract have the licenses required
under the laws of the land, and possess the required Health & Safety Certificates.
Ruganos Wild Adventures Ltd. will ensure smooth operations of the safaris but is not liable for delays in
departure or interruption of tour arrangements caused by, but not limited to, acts of nature, strikes, or any
other causes beyond the control of Ruganos Wild Adventures Ltd.
Every effort will be made to operate as planned, but alterations may occur after the final itinerary has been
issued. Accommodation and arranged sightseeing activities are subject to change due to unforeseen
circumstances or circumstances beyond Ruganos Wild Adventures Ltd. control.
Ruganos Wild Adventures Ltd. reserves the right to decline to accept or retain any person as a passenger
should such person’s health, mental condition, physical infirmity or general deportment impede the
operation of the trip or the rights or welfare or enjoyment of other passengers, at his/her own expense.
Participants who are disruptive or endanger the group or the travel experience, or break local laws may be
removed from the tour with no refund due and at their own expense.

Reservations

Reservations are required to be made in writing and with as much notice as possible.
Group / FIT’s (Free Independent Traveler/Tourist): A non-refundable deposit of 15% of the tour price is
required on confirmation, if made more than 90 days before the departure of the tour. If the reservation is
made within 60 days of the departure date of the tour, full payment for the tour is required.
Balance of payment is required 8 weeks prior to departure or on the date stipulated on the invoice.

Cancellations

Cancellations must be made in writing and will become effective on the date of receipt at the offices of
Ruganos Wild Adventures Ltd.
Cancellation & Amendments by passenger(s): Charges are based on the full price of the tour and apply as
follows. Ruganos Wild Adventures Ltd. reserves the right to claim a cancellation fee of up to 100% of the
total package price.

Notice Period (Before Departure)	Charge
More than 90 days	15%
90 – 45 days	35%
45 – 29 days	50%
30 – 15 days	70%
Less than 15 days	100%

Liability on Cancellations

Ruganos Wild Adventures Ltd. shall not be liable for damages of whatsoever nature, arising from any
alterations or cancellations.
Ruganos Wild Adventures Ltd. shall at all times exercise its absolute discretion in regard to
cancellation/refunds, including where passengers do not remain with the pre-booked holiday throughout
its duration.
Ruganos Wild Adventures Ltd. uses many suppliers, each with their own amendment/cancellation charges.
Cancellations and amendments are therefore subject to our suppliers’ conditions and on the understanding
that the passengers shall be liable for all additional costs arising from cancellations and amendments.
Cancellation by Ruganos Wild Adventures Ltd.: Passengers should at all times be covered by cancellation
insurance in the case of force majeure. Force majeure includes (but is not limited to) war, threat of war,
riot, civil disobedience or strife, industrial dispute, terrorist activity, acts of nature or nuclear disaster, fire,
adverse weather conditions, level of water, technical or maintenance problems with transport providers,
closure of airports or any unforeseeable or unavoidable event beyond our control.

Airlines Cancellation & Refunds

Cancellation of airline tickets are subject to rules of the airline. Details of the airline tickets’ cancellation
policy should be obtained by the passenger in writing prior to confirmation. A handling fee of US$30 will be
levied above and beyond all charges by the airline.

Tour Price

Prices are based on current rates of exchange and are subject to variation if there are increases due to
Government action, Value Added Tax, changes in exchange rates, increases in transportation costs or fuel
prices, airfares or hotel rates.
All prices are quoted in United States of America Dollars, unless otherwise stated. Payment is accepted at
the rate of exchange at the time of receipt of payment. Bank charges are for the account of the remitter.
No adjustments to the tour price will be made or considered once full prepayment for the tour has been
received by the Company.

Refunds

No claim for any refund of any description shall be considered by Ruganos Wild Adventures Ltd., nor will
any liability attach to Ruganos Wild Adventures Ltd., if for any reason, specific tour arrangements,
accommodation, excursions or meals are unavailable or denied to passengers during the tour.
Ruganos Wild Adventures Ltd. shall, however, endeavor at all times to comply with our pre-determined
tour itinerary, but cannot be held responsible for any reason should this not be possible, it being noted that
it may be in the interest or for the welfare of passengers that alterations are made for their safety and any
additional and/or unavoidable expenses shall become their financial responsibility.

Refunds and Unused Services

No refunds will be made for no shows, or any unused services.

Insurance

It is the responsibility of the passenger(s) to effect full and comprehensive insurance cover for personal
baggage/effects, foreign and local currency, travelers cheques, medical expenses, personal accident and
cancellation/curtailment.
Ruganos Wild Adventures Ltd. recommends that passenger(s) take out sufficient travel insurance, in
particular medical and cancellation.

Luggage and Personal Effects

These are conveyed entirely at owner’s risk. Passengers should note that they are limited to one standard
suitcase not weighing more than 20kg, plus one small piece of hand luggage. When travelling on certain
charter/domestic flights, baggage is limited to one soft bag weighing not more than 15 kg.
Ruganos Wild Adventures Ltd. accepts no responsibility for loss or damage to luggage or personal property
from whatsoever cause arising. Passengers are advised to effect adequate insurance.

Visas, Health Requirements, Passports & Travel Documents

It is the passengers’ responsibility to ensure they possess the correct vaccination certificates, driver’s
licenses and insurance policies.
The countries of Eastern Africa have specific entry regulations and requirements and many recommend
health precautions. It is the responsibility of all passengers/agents to ensure that their above-mentioned
travel documents are in order and fully valid.
Passports need to be valid for 6 months before travel.
Passengers are recommended to approach their local consulate office(s) for general advice on travel
documents. Immigration requirements are the responsibility of the individual passenger.
Ruganos Wild Adventures Ltd. recommends passengers/agents consult (before departure) their doctor or
travel clinic for advice regarding inoculations and health precautions.

Single Accommodation

Ruganos Wild Adventures Ltd. will undertake to supply the specific accommodation requested, subject to
availability. Ruganos Wild Adventures Ltd. reserves the right to make use of alternative, similar
accommodation if necessary.
Passengers should note that single accommodation always represents an additional cost, and single rooms
are available on a first-come-first-served basis.

Shared Accommodation (Applicable to group tours)

Ruganos Wild Adventures Ltd. undertakes at all times to arrange for shared accommodation according to
passengers’ wishes, but shall without any liability to them, exercise sole discretion to arrange their
accommodation in the best interests of the tour.

General Responsibility and Indemnities

Ruganos Wild Adventures Ltd. acts at all times in the capacity of agent for its passengers in all respects, and
as such shall not be responsible in any way for damage, delay or loss of any kind whatsoever, it being noted
that the tour is arranged subject to the conditions laid down. Ruganos Wild Adventures Ltd. undertakes to
provide all services offered subject to the terms and conditions set out herein.
Ruganos Wild Adventures Ltd. and its employees shall not be responsible for, and shall at all times be
exempt from, any liability for accident, delay, injury or loss to any passenger including negligence by
Ruganos Wild Adventures Ltd. or its employees, whether arising from accidents, breakdowns or any other
cause.
The itinerary shall at all times be subject to alteration, amendment or cancellation without prior notice or
warning for any cause, but without prejudice to the generality of the aforementioned.
It shall furthermore be noted that in the event of such alterations, amendments or cancellation, whether or
not imposed by the principals, no liability of any kind shall attach to Ruganos Wild Adventures Ltd. for such
alterations, amendments or cancellations.
Ruganos Wild Adventures Ltd. shall at all times and in its sole discretion and without in any way incurring
liability, cancel, amend or terminate passenger(s) tour reservation(s), without being obliged to furnish any
reason therefore, particularly in the event of illness, lack of general compatibility to the group, and such
passenger(s) shall under such circumstances forfeit all right of refund of the tour price.
Ruganos Wild Adventures Ltd. operates tours as per the itinerary, weather and other conditions allowing.
Ruganos Wild Adventures Ltd. does not accept responsibility for acts or omissions of a third party
supplying services. Ruganos Wild Adventures Ltd. is not responsible for any damages sustained by any
passenger as a result of any act or omission whatsoever by any hotel, airline or other person. Ruganos Wild
Adventures Ltd. acts at all times as an agent of such service providers.

Wild Animals

Passengers need to be aware that safaris frequently visit areas with wild animals. Neither Ruganos Wild
Adventures Ltd. nor its employees, nor our agents can be held responsible in any way whatsoever for any
injury or incident while on safari.

Payment & Confirmation

Written confirmations will be sent to passengers (directly or through their booking agents). Original
documentation will be handed to passengers on arrival.
Final payment is due 8 weeks prior to arrival or on the date stipulated on the invoice. Bookings made
within 30 days prior to departure must be accompanied by full payment.

Special Requests

Special requests for meals, rooms etc., must be made at least one month in advance and in writing. Whilst
every effort will be made to ensure that these requests are fulfilled, they cannot be guaranteed.

Transportation

Air, rail, road and other departure times are supplied by the carriers. They are at all times subject to traffic
control restrictions and weather conditions. Ruganos Wild Adventures Ltd. is not responsible for any
delays or inconvenience which may arise.
Transportation in air-conditioned vehicles must be requested in writing. No guarantees are made to offer
the same.

Financial Security

Ruganos Wild Adventures Ltd. is a member of, and in good standing with TOSK (Tour Operators Society of
Kenya) and ESOK (Eco-Tourism Society of Kenya), among other tourism-related associations.

Guides

Ruganos Wild Adventures Ltd. uses only registered guides and specialist guides. Ruganos Wild Adventures
Ltd. endeavors at all times to employ specific language guides as requested and when available.

The Contract between the Parties

The laws of the Republic of Kenya shall govern the relationship between Ruganos Wild Adventures Ltd. and
the Operator/Travel Agent/passenger and the Courts of the Republic of Kenya shall have sole jurisdiction
in respect to any claims and/or disputes of whatsoever nature, which may arise between Ruganos Wild
Adventures Ltd. and the Agent and/or passenger. Contracts between the parties, as well as any subsequent
variations thereto, shall be in writing.

Acknowledgment

By proceeding with a booking, you confirm that you have read, understood, and agree to be bound by these
Terms & Conditions.